Poly Customer Success Manager Up to 24 hrs/mo — 1 Year CSM Support | CSM, Remote

Ensure your Poly collaboration platform delivers measurable business outcomes by assigning a Customer Success Manager for a defined 12-month period. This service bundles up to 24 hours per month of strategic time focused on adoption, roadmap alignment, usage analytics, and vendor coordination. The named CSM acts as your single point of contact for prioritized escalations, executive reviews, and continuous improvement plans tied to your Poly estate. Work is scoped under MPN 24HRSCSM and is ideal for organizations that need regular strategic engagement but do not require a full-time resource. The engagement accelerates value realization by synchronizing vendor releases, tracking adoption metrics, and converting tactical issues into strategic remediation plans. Pricing reflects scheduled monthly availability and the value of recurring strategic intervention over transactional support.