Poly PROROVEIMP4 On-Site Extended Service, 1 Year | Parts & Labor

When hardware fails, response time matters. This 1-year on-site service gives IT teams a structured path to restore covered products with next-business-day parts and labor coverage, plus direct access to Extreme Networks technical assistance around the clock. It is designed for environments where waiting on depot repair or fragmented support channels is not acceptable. The service combines on-site field technician arrival with parts replacement and labor, helping reduce the time between diagnosis and recovery. Customers also receive telephone and web access to the Global Technical Assistance Center, along with support for hardware and operational software. That matters when the issue is not just a failed component, but the operational impact around it. For organizations that need predictable maintenance and faster incident resolution, this service adds discipline to support operations. It helps preserve uptime, simplify escalation, and keep critical equipment covered by a defined service term and response model.