Poly PROROVEIMP5 On-Site Extended Service, 1 Year | Maintenance, NBD

Reduce downtime when hardware issues interrupt operations. This 1-year on-site service delivers 24x7 support with next-business-day parts and labor response, giving IT teams a clear path to restore covered systems quickly. It combines remote assistance channels with field service coverage, so troubleshooting can begin immediately and replacement activity can move forward without waiting for a separate support chain. Built for environments where service continuity matters, the plan includes repair and parts replacement support, plus access to web knowledge base, web support, email support, and phone support. That mix helps teams resolve incidents faster while keeping maintenance aligned to a defined service window. The electronic and physical service scope is suited to organizations that need both component-level recovery and practical field response. For infrastructure teams managing business-critical equipment, this service adds predictability. Instead of absorbing the cost and delay of ad hoc repairs, you get structured coverage, faster response, and support designed to keep systems productive over the full service term.