Poly Studio E60 Smart Camera 4K MPTZ 12x Optic | On-Site Service

Keep executive meetings, hybrid classrooms, and conference spaces available with 3 years of Foundation Care coverage for the Poly Studio E60 smart camera. This service is built for environments where camera downtime affects communication, customer calls, and decision-making. Coverage includes 24x7 on-site support, remote diagnosis, phone support, web knowledge base access, new releases updates, repair, and parts replacement. The service characteristic is parts and labor, with a 4-hour response target for parts and labor and a 2-hour response target for phone support. That means issues are handled with a defined escalation path instead of ad hoc troubleshooting. For IT teams managing multiple collaboration rooms, this support model helps stabilize operating costs and reduce disruption. It is designed to keep the camera maintained, repaired, and returned to service with minimal delay, making it a practical choice for organizations that depend on consistent video quality and fast recovery.