Poly Resident Engineer 1 Year — Dedicated on-site/embedded support | Resident Engineer, SLA

Maintain continuous operations for Poly unified communications and AV estates by embedding a dedicated Poly resident engineer for one year. This engagement places a named, vendor-aligned engineer inside your support cadence to hunt configuration drift, execute preventive maintenance, and accelerate incident resolution. The service focuses on actionable outcomes: reducing mean time to repair, stabilizing firmware and configuration baselines, and transferring institutional knowledge to your IT staff. Work is scoped against MPN RE08041012 and is intended for environments where uptime, predictable operational capability, and streamlined vendor escalation materially affect business continuity. Ideal for geographically distributed deployments, large conferencing floors, or high-density voice estates where internal headcount cannot absorb deep Poly platform expertise. Pricing reflects the value of a dedicated engineering resource embedded into your operational model and fast-tracked vendor coordination.